Warranty Policy

Newport Skate scooters are covered by a 12-month limited warranty coverage against manufacturing defects. The limited warranty ensures owning a scooter is a smooth and easy process. In the odd event that issues do occur, we designed these policies to be generous and support our customers in getting the necessary help as quickly as possible. Please read on for further details.

All Newport Skate Scooters (“scooters”), are covered with a limited warranty against manufacturing defects for a period of one year (12 months), starting on the day the scooter is received by the customer. This limited warranty coverage is only applicable in the following conditions:

  • Only the original purchaser (name listed on the shipping address) is entitled to the limited warranty coverage which commences on the day the scooter is received by the customer. The warranty period is terminated on the first day of the second year of ownership, or when the scooter is resold or transferred to another individual (warranty is by no means transferable under any circumstances).
  • The limited warranty is only applicable to the list of covered components.
The limited warranty is only applicable to the list of covered components, which includes the following:
  • Frame
  • Handlebar
  • Motor
  • Battery
  • Computer
  • Controller
  • LED lights
  • Display and wiring

The warranty is applicable for the following components only if defects are reported within the first 30 days:

  • Rims
  • Brake calipers
  • Brake discs
  • Kickstand
  • Forks

If the defect is not reported within this period, the components will not be covered by warranty. Instead, customers will be able to purchase spare parts at wholesale price and will be required to cover any associated shipping expenses.

Any defect report must include an image or video, proving the existence of the defect. When a defective component is reported and the Newport Skate engineering team validates the existence of the defect, Newport Skate will, in its sole discretion, either:

  • Repair the defective component at a Newport Skate service centre (labour included)
  • Replace the defective component with a new component (free shipping and part included)

IT REMAINS THE SOLE DISCRETION OF THE NEWPORT SKATE ENGINEERING TEAM TO DETERMINE WHETHER THE CORE COMPONENT OR SCOOTER ARE DEFECTIVE AND IF THEY ARE COVERED BY THE LIMITED WARRANTY.

Limited Warranty does not cover the following:

  • When the warranty period has expired
  • Normal wear and tear of any covered component
  • The cost or shipping of another scooter box (owners responsibility to keep the original box or purchase a new box if needed due to replacement or repair)
  • Damage or defects caused by negligence, improper assembly, modifications, accidents, misuse, improper tools, failure to follow user manual/set up guides, water damage, improper cleaning solutions, improper maintenance (storage during winter for example), extreme/stunt driving, commercial use, unauthorised accessories, upgrades not sold by Newport Skate
  • Accessories or upgrades
  • Screws, loss of screws, stripped screws due to over forcing
  • Battery failures due to water damage, improper charging, power surges, after market chargers or lack of proper winter storage (75% battery capacity in room temperature)
  • Unauthorised service centre repairs or parts will not be covered if damage, failure or loss occurs
  • When the product or any of its components have been opened, altered or modified by someone other than the manufacturer or authorised repair centre
  • Any refunds or incurred costs such as public transportation, loss of time, consequential, special, punitive or incidental loss, damage to personal property
  • Any product rusting, blemishes, loss of colour due to sun exposure over time of usage
  • Any orders that have received a chargeback and that are currently under investigation (until the resolution is solved, warranty will be voided)

NEWPORT SKATE WILL NOT PROCEED WITH ASSISTANCE UNDER THE LIMITED WARRANTY WITHOUT RECEIVING A VIDEO OR IMAGE SHOWING THE CLAIMED DEFECT FIRST.

In order to effectively help you get the repair or replacement part needed, you must provide the following information:

  • Email address (used for original purchase)
  • Phone number
  • Full Name
  • Shipping Address
  • Order Number
  • Purchase Date
  • Product Model Number
  • Serial Number

If you do not feel comfortable or do not have the time to do the repair yourself, you may use one of our repair centres (labour will be free of charge). However, the customer will be responsible for the shipping cost, taxes and obtaining a scooter box if not still in possession of it.

To be clear, if your scooter faces a manufacturing defect after 30 days or 10 km (whichever comes first), Newport Skate will not replace the scooter with a new unit. Rest assured that Newport Skate will cover the parts and provide instructions to get this back to safe/riding condition, but replacing the entire unit will not be an option.

THE SOLUTIONS ABOVE ARE NEWPORT SKATE'S SOLE AND EXCLUSIVE REMEDIES FOR ANY MANUFACTURE CLAIM ON LIMITED WARRANTY. NEWPORT SKATE IS NOT LIABLE FOR ANY DAMAGES OR LOSSES DURING THIS PROCESS, DIRECTLY OR INDIRECTLY.

If your scooter does arrive damaged, please contact Newport Skate and provide any images, documentation and proof within 10 days of receipt by submitting this form.

It is the customer's responsibility to inspect the scooter for any damage upon receipt and to reach out to Newport Skate immediately.